...unleashing the power of the human spirit in the workplace
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CONTACT Toll Free: LEARN Strategic Planning Facilitation- 3 stories Team Development and Improvement - 3 stories
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Team Development and Improvement - 4 stories:Team Development and Improvement Story #1: A manufacturer with 50 employees sought to improve participation and communication among hourly shop floor employees, to prepare them for a transformation from machine operator to cell team members. The volunteer teams met twice monthly for one year to work on problem solving using a structured approach. Results: Two teams improved scheduling, print revisions, housekeeping, raw material layout and other daily operational tasks using data collection, analysis and presentations rather than opinions and finger-pointing. The team members changed from "I just do my job" attitudes to recognition of ability to contribute ideas and improvements beyond their own work area, including taking personal responsibility and accountability.
Team Development and Improvement Story #2: TQD worked with six Customer-Focused Teams, cross-functional operational and sales/marketing employees focused on developing key customer accounts. A 3-day workshop was designed and held where the employees would build teamwork on day one, listen to actual customer input on day two and then build action plans around customer-specific issues on day three. Results: The $220MM computer chip manufacturer saw the percent of revenue from these six customers grow from 15% to 60% of their business over three years as revenue increased to $600MM. In one case, the client was ranked 25 of 28 competitors and six months after the CFT process, was reranked by their customer as 3 of 29. After that client was sold to a competitor, the process was reintroduced to the acquiring organization with further results.
Team Development and Improvement Story #3: The Customer Focused Team process was used at a large service organization, namely Fannie Mae in Washington, DC. Results: The primary benefit for cross-functional teams involved greater focus on key accounts, improved communication across the organization, reduction in waste and increased speed of response to customer-specific issues. As employees learned what customers really wanted, they stopped wasting time and money doing things they THOUGHT customers want, which were more non-value added, and did more of what customers REALLY wanted.
Team Development and Improvement Story #4: A health care recruitment firm engaged TQD for a one day interactive team building workshop. Results: The group brainstormed issues and solutions, identified action items and built teamwork through several interactive exercises that were alot of fun, giving a breather to a workforce that worked as individual reps under alot of pressure to deliver results. |
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